Schedule Service Online in Six Easy Steps

Here is an overview of the online service scheduling process with the details entered in each step: 
1.) Log in – new customers begin by selecting – I am a new customer. You will then enter vehicle information with future log-in details entered at the last step when confirming service. Returning customers can log in using previous service details, including the phone, email, confirmation number, or VIN. 
2.) Vehicle – enter the 17-digit VIN, or select the vehicle details manually, including the make, year, model, transmission, engine, and drivetrain types. Be sure to also enter the approximate miles for factory scheduled maintenance.  
3.) Customer Concerns – select the service for us to complete. The scheduling tool will provide a list of services; add the service needed. You can search for services at the top. If the service is not listed, describe what you need in the open dialogue box at the bottom. 
4.) Factory Scheduled Maintenance – Review and select the factory scheduled maintenance that matches the miles provided when entering vehicle details. You can also review the maintenance schedule recommended for your vehicle at the miles provided. Select factory scheduled maintenance service as needed. 
5.) Schedule – Begin by choosing if you want a morning, afternoon, or evening service. Select the preferred service day and time from the available appointments calendar. Enter transportation details, such as if you’ll wait for service, have a ride, need a rental car, or shuttle ride. Select a preferred service advisor.   
6.) Appointment Summary – first-timer users will enter customer information, including name, phone number, and email address. Review the final appointment details and confirm the appointment if the details are accurate.